Who can use NameSentry^SM?

NameSentry^SM has a number of different models for different customers. Our users include Registry Operators, Registry Service Providers, Registrars, Registrants, Hosting Providers, ISPs and Enterprise Security Services, amongst others.

Does NameSentry^SM help me address ICANN compliance regarding domain abuse?

NameSentry^SM provides full capability and the required reporting to meet with Specification 11 item 3b of the approved 2013 base Registry Agreement.
The Registry Operator will periodically conduct a technical analysis to assess whether domains in the TLD are being used to perpetrate security threats, such as pharming, phishing, malware, and botnets. The Registry Operator will maintain statistical reports on the number of security threats identified and the actions taken as a result of the periodic security checks. The Registry Operator will maintain these reports for the term of the Agreement unless a shorter period is required by law or approved by ICANN, and will provide them to ICANN upon request.
NameSentry^SM also provides functionality for Single Point of Abuse Contact handling and Whois auditing for Registry Operators. NameSentry^SM also provides functionality to support Registrar’s in their ICANN compliance activities;
3.18 Registrar’s Abuse Contact and Duty to Investigate Reports of Abuse.
3.18.1 Registrar shall maintain an abuse contact to receive reports of abuse involving Registered Names sponsored by Registrar, including reports of Illegal Activity. Registrar shall publish an email address to receive such reports on the home page of Registrar’s website (or in another standardized place that may be designated by ICANN from time to time). Registrar shall take reasonable and prompt steps to investigate and respond appropriately to any reports of abuse.
3.18.2 Registrar shall establish and maintain a dedicated abuse point of contact, including a dedicated email address and telephone number that is monitored 24 hours a day, seven days a week, to receive reports of Illegal Activity by law enforcement, consumer protection, quasi-governmental or other similar authorities designated from time to time by the national or territorial government of the jurisdiction in which the Registrar is established or maintains a physical office. Well-founded reports of Illegal Activity submitted to these contacts must be reviewed within 24 hours by an individual who is empowered by Registrar to take necessary and appropriate actions in response to the report. In responding to any such reports, Registrar will not be required to take any action in contravention of applicable law.

3.18.3 Registrar shall publish on its website a description of its procedures for the receipt, handling, and tracking of abuse reports. Registrar shall document its receipt of and response to all such reports. Registrar shall maintain the records related to such reports for the shorter of two (2) years or the longest period permitted by applicable law, and during such period, shall provide such records to ICANN upon reasonable notice.

Will NameSentry^SM protect my TLD’s reputation?

NameSentry^SM will enable you to identify and mitigate domain abuse as it is detected on the Internet. It’s up to you and your domain abuse policies as to how quickly you want to address abuse in your domain. A low tolerance for domain abuse and a willingness to use NameSentry^SM to take quick mitigating action, can vastly improve the safety and quality of your TLD or domain portfolio.

What is the economic effect on my TLD from abuse?

While this varies from TLD use case to use case, generic TLDs have experienced a variety of negative effects from domain abuse. For example, TLD’s have been excluded from use with large Internet based services due to a poor domain abuse reputation, Internet traffic associated with domains from these TLD’s has been blocked and renewal rates for these TLDs have been impacted negatively.

Can NameSentry^SM be used by my existing HelpDesk staff and integrate with existing ticketing systems?

Absolutely! NameSentry^SM can be used by you or any contracted parties on your behalf, it fully integrates with existing ticketing systems and even can issue related domain abuse notifications through your own mail servers!

How much does NameSentry^SM cost?

NameSentry^SM provides two options, Basic and Enterprise. Comparisons and pricing info is posted here.